SeaYou Gift Certificate

SeaYou Café & Restaurant – Gift Certificate Postage Procedure

Order Processing

• We aim to process all gift certificate orders within 48 hours of receipt.

• During peak periods, processing times may be extended. Customers will be notified of any significant delays.

• All orders are dispatched via Royal Mail unless otherwise stated.

Delivery Methods & Charges

Postage Option	Price	Tracking	Signature Required	Liability for Loss
Click & Collect	Free	N/A	Collection in-store	N/A
Royal Mail Standard 1st Class	from £1.70	No	No	Not insured – SeaYou Café & Restaurant accepts no responsibility for lost vouchers
Royal Mail 1st Class Signed For	from £3.60	Proof of delivery	Yes	Insured up to Royal Mail limit

Important Terms

• Gift certificates are treated as cash equivalents and cannot be replaced if lost or stolen.

• If Standard 1st Class postage is selected, the item is not tracked or insured. SeaYou Café & Restaurant cannot be held responsible for any loss, delay, or misdelivery once the order has been handed to Royal Mail.

• If you would like added security, we strongly recommend selecting Royal Mail 1st Class Signed For.

• It is the customer’s responsibility to ensure that accurate delivery information is entered at checkout. We cannot be held responsible for orders sent to an incorrect or incomplete address provided by the customer.

Click & Collect

• Click & Collect is available free of charge from SeaYou Café & Restaurant.

• Customers will be notified by email when their order is ready for collection.